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RETURN ALL ITEMS IN THEIR ORIGINAL CONDITION
Returned merchandise must show no signs of wear, abuse, or alteration. Include all original packaging, accessories, paperwork (owner’s manuals, warranty cards, etc.). Please do not write on the merchandise packing, manual, or warranty card until you are certain that you will keep all items you have purchased. Returned items NOT in their original condition may be refused or subject to repair costs and/or a restocking fee of up to 50%.
REPACKAGE AND INSURE
You are responsible for merchandise until it safely reaches our warehouse. To protect your return, please (a) repack items using all original packing materials, (b) tape your box securely with approved packaging tape, (c) insure your package for the full value of your purchase and (d) write the Return Authorization (RA) number on the outside of the shipping box, NOT on the merchandise box.
RETURN SHIP AND KEEP YOUR TRACKING NUMBER
Ship merchandise back using a service such as UPS or FedEx that provides package tracking. We are not responsible if your package is lost in the mail or damaged during the return shipment. Resolving lost or damaged returned package claims will be between you and your insured carrier only.
BE SURE YOUR RETURN IS TIMELY.ITEMS MUST BE RECEIVED IN OUR WAREHOUSE WITHIN 20 WORKDAYS OF ISSUING YOUR RETURN AUTHORIZATION (RA) NUMBER. RETURNS WITH MISSING OR EXPIRED RA NUMBERS WILL BE REFUSED AND RETURNED TO SENDER.